Refund & Returns Policy

Effective Date: 2nd November 2024

Welcome to Chinese Tea Gift! Your satisfaction is very important to us, and we want to ensure that you are happy with every purchase from chineseteagiftbox.com. Please read our Refunds and Returns Policy carefully to understand how you can return items, request refunds, and the conditions involved. If you have questions or need assistance, reach out to us at chineseteagiftbox@gmail.com.

1. Eligibility for Returns

You can request a return within 14 days of receiving your order if:

  • The item is unused, unopened, and in its original packaging.
  • The item is in the same condition as when you received it.

We cannot accept returns for:

  • Items not in their original condition (e.g., opened, used, or damaged packaging).
  • Gift cards, promotional items, or special offers.

Items that do not meet these criteria are not eligible for return, and refunds may be refused.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Customer Support
    Email us at chineseteagiftbox@gmail.com with your order number and reason for the return. We may request photos to verify the condition of the item.
  2. Receive Return Authorization
    After reviewing your request, we’ll provide instructions for returning your item. Unauthorized returns will not be accepted.
  3. Return Shipping
    You are responsible for the return shipping cost unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service.
  4. Return Address
    Ship your item to the following address:
    Chinese Tea Gift
    Heroiv Dnipra, 45 St.
    Cherkasy, Ukraine, 18021

3. Refund Process

Once we receive your return, we will inspect it and notify you via email regarding the status of your refund.

  • Approved Refunds
    If approved, the refund will be processed within 10-14 business days, applied to your original payment method.
  • Partial Refunds
    In some cases, partial refunds may be granted if items show signs of use or damage that were not reported.

Note: Original shipping fees are non-refundable unless the return is due to a defect or error on our part.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for a defective item, please contact us at chineseteagiftbox@gmail.com with photos and details. We will provide further instructions to make the process as smooth as possible.

5. Return Shipping Costs and Fees

  • Return Shipping Costs
    Customers are responsible for return shipping fees unless the item is defective or incorrect. For defective or incorrect items, we will cover return shipping costs after confirming the issue.
  • Restocking Fees
    We do not charge a restocking fee, though this policy may change in the future.
  • Original Shipping Fees
    Original shipping fees are non-refundable unless the return is due to our error.

6. Timeframe for Returns and Refunds

  • Returns: Initiate within 14 days of receiving your order.
  • Refund Processing: Allow 10-14 business days after receipt and inspection of the returned item.
  • Credit Card Refunds: It may take additional time for your credit card provider to process the refund.

7. Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery. Send an email to chineseteagiftbox@gmail.com with photos of the item and your order number. We’ll promptly address the issue with either a replacement or full refund, at no cost to you.

8. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  1. Check your bank or credit card account for pending transactions.
  2. Contact your bank or credit card provider, as processing times may vary.
  3. If you’ve followed these steps and still haven’t received your refund, please contact us at chineseteagiftbox@gmail.com for further assistance.

9. Contact Information

For questions or assistance, feel free to reach out to our customer support team:

Email: chineseteagiftbox@gmail.com
Address: Heroiv Dnipra, 45 St., Cherkasy, Ukraine, 18021

We appreciate your understanding of our policies, which are designed to ensure a fair and transparent experience for both our valued customers and our business. Thank you for shopping with Chinese Tea Gift on chineseteagiftbox.com!